Talent Pūll Help Center

Answers to the questions we hear most often. Can't find what you're looking for? Contact us.

Getting Started

What is Talent Pūll?
Talent Pūll is a professional networking and personal talent platform where you can build a profile that showcases what you’ve done and what you can do. Share projects, and connect with people to collaborate. It’s designed to make it easy for someone new to understand your work at a glance.
Do I need an account to use Talent Pūll?
You may be able to view some public pages, but to create or edit your profile, connect, message, and use most features, you’ll need to sign in.
How do I create an account?
Go to Sign Up and follow the prompts. If onboarding is enabled, it’ll guide you through the basics so you’re not starting from a blank page.
How do I sign in?
Go to Sign In and enter your email and password.
Why do I need to verify my email?
Email verification helps protect accounts, reduce spam, and make account recovery safer.
I didn’t receive the verification email — what should I do?
  • Check spam/junk folders
  • Wait a few minutes and request a new email (if available)
  • Confirm you entered the correct email address
If it still doesn’t arrive, contact support.
How do I reset my password?
Go to Settings > Security > Password Reset and click “Send Reset Link” to set a new password.
Why am I seeing “Unauthorized” or “Session expired”?
This usually means you need to sign in again. If it keeps happening, sign out/in and try clearing site data/cookies.

Your Profile

What’s included in my profile?
Most profiles include an About section, skills, education, experience, highlights, and projects. Together, these give people context and help them understand what you’re great at.
How do I edit my profile?
Open your profile and use the edit options for each section (About, skills, education, experience, highlights).
Is my profile public?
It depends on your visibility/privacy settings and your environment’s rules. If you see visibility options, you can control what others can view.
Why aren’t my profile changes showing up?
Try refreshing. If needed, sign out and back in. If it still doesn’t show, contact support with what you changed and when.

Skills

How do I add skills on Talent Pūll?
Skills can be added in multiple ways. You can add them when creating projects. And you can add skills by clicking the “Edit Profile” button on your profile.
How do skills work on Talent Pūll?
Skills describe what you’ve done and help shape how your capabilities are expressed on the platform. Keeping them accurate makes it easier for the right people and projects to find you. Skills are also visible on your résumé and can be shown or hidden as you like.

Projects

What is a project on Talent Pūll?
A project is a structured page for work you’ve done (or are doing). It’s where you can explain what the work was, what you contributed, who you worked with, and link to anything that helps tell the story (like demos, media, or files).
How do I create a project?
Use the Create Project flow and complete the guided steps (basic info, your role and contributors, links/media, insights/outcomes if enabled, and visibility).
How do I edit a project?
Open the project and use the edit options (if you have permission).
Why can’t people see my project?
Check project visibility settings. Some environments may enforce additional rules that limit visibility.
Can I upload images or files to a project?
Often yes, if enabled. File type and size limits may apply. If an upload fails, it’s usually because the file is too large or not a supported format.

Discovery

What is Discovery?
Discovery is where you browse platform content — posts, updates, and/or project activity depending on your setup. It’s a good place to find people and work you care about.
Can I post content?
If posting is enabled, you can share updates and sometimes attach media.
What do likes and saves do?
Likes are quick feedback. Saves help you bookmark items so you can come back later.

Network & Connections

What is the Network section?
Network helps you find people and manage connections and collaborators, so it’s easier to build relationships around real work.
How do I connect with someone?
Go to their profile and use the connect option. You can also connect with people from the Discovery Feed.
Why can’t I connect with someone?
They may have privacy restrictions, you may not have access, or the feature may be limited in your environment.

Messaging

Can I message other users on Talent Pūll?
If enabled, yes — Talent Pūll supports direct messaging so you can reach out without leaving the platform.
Why can’t I send a message?
Common reasons include being signed out, missing permissions, or the recipient restricting messages.
Can I message multiple people on a single group chat?
Not yet. But this is coming soon.

Notifications

What will I get notifications about?
Notifications can include messages, connection activity, project updates, and important notes.
How do I manage notifications?
Use the Notifications page and Settings.
Why am I not receiving notifications?
You may have disabled them, you may be signed out, or there may be a temporary delivery issue. If you believe you are not receiving notifications, let the Talent Pūll team know via the Contact form.

Onboarding

What is onboarding?
Onboarding guides you through setting up your account — usually profile basics, skills, and sometimes your first project — so you can get to a shareable profile faster.
My onboarding is stuck — what should I do?
Refresh the page, then sign out/in. If it persists, contact support with the step name and what you’re seeing.

Résumé Tool

What is Talent Pūll’s résumé builder?
You can create professional résumés that leverage your profile data, customize the appearance, and export in various formats.
Why doesn’t my résumé show my latest changes?
Start by syncing with your profile. This pulls in your latest skills, experience, and education data to create an up-to-date résumé.
How do I hide parts of my résumé that might not be important?
Click directly on any skill, experience item, or education entry in your résumé to toggle its visibility. This lets you customize exactly what appears.
What if I want to create different résumés for different opportunities?
Create and manage different versions of your résumé using the Versions tab. This is useful for tailoring résumés to different job applications.

Uploads, Images, and Files

Why did my upload fail?
Common causes: file too large, unsupported type, network issues, or session expired.
What file types are supported?
This varies. If an upload fails, try common formats like JPG/PNG for images.

Privacy & Safety

Can I control who sees my profile or projects?
If visibility controls are available, yes — though organization rules may override individual settings.
How do I keep my account safe?
Use a strong password, don’t share verification codes, and sign out on shared devices.

Troubleshooting

The site is slow or won’t load — what should I do?
  • Refresh the page
  • Check your connection
  • Sign out and sign back in
  • Try a private window
  • Disable ad blockers/privacy extensions temporarily
I’m seeing an error page or blank screen — what should I do?
Refresh once. If it persists, clear site data and contact support with steps to reproduce.
Something changed but then reverted — what happened?
This can mean the save didn’t complete. Try saving again and watch for an error.

Support

How do I contact support?
Use your organization’s support channel or the Contact page (if available).
What should I include in a support request?
  • What you were trying to do
  • Steps to reproduce
  • Error text (if any)
  • Screenshot (avoid sensitive info)
  • Browser/OS and time it happened

Quick Start (Recommended First Steps)

What should I do first on Talent Pūll?
  • Add your About + skills so people can understand you quickly
  • Add 1–2 projects so your work is easy to evaluate
  • Connect with a few people to start building your circle
  • Explore Discovery to find relevant people and work